Điều Khoản Thanh Toán & Hủy Dịch Vụ

Transparency – Speed – Fairness
EZ TRANS is committed to providing a clear, fair, and streamlined payment process and service cancellation policy that safeguards the interests of both parties.

1. Payment Methods

Customers may choose from the following payment methods:

  • Bank transfer using the account information provided in the quotation/contract.

  • Direct payment at the EZ TRANS office (for domestic customers).

  • Scheduled payments for long-term service contracts.

Payment must be made prior to delivery, unless otherwise agreed upon in writing. trước thời điểm giao hàng, trừ khi có thỏa thuận khác bằng văn bản.

2. Invoicing & Transaction Confirmation

  • Electronic or paper invoices will be issued within 3 business days after payment confirmation.

  • Customers must provide complete invoicing details to ensure legal compliance.

  • All transactions will be confirmed via official email or valid invoice.

3. Service Cancellation Policy

Customers may request to cancel services under the following conditions:

  • Before cargo is handed over to the carrier: Free cancellation.
  • After cargo has been processed or is en route: No refund, except in cases of error caused by EZ TRANS.
  • Cancellation requests must be sent in writing or by email to Customer Service at: info@eztrans.vn

4. Hoàn tiền & điều chỉnh phí

  • For valid cancellations, refunds will be processed within 7–10 business days of confirmation.

  • If there are changes in weight, cargo type, or route, fees may be adjusted accordingly.

  • EZ TRANS will inform customers in advance of any changes for review and approval before proceeding.

EZ TRANS prioritizes transparency in every transaction, ensuring all payment and cancellation terms are clear—so you can collaborate with peace of mind for the long term.

For any questions, please contact our Customer Service team for prompt support.