Frequently Asked Questions (FAQ)
Quick answers – Reduce worries – Support you 24/7 with EZ TRANS
1. What do I need to prepare to ship goods by air?
You need to provide detailed information about the type of goods, quantity, weight, dimensions, commercial invoice, and related documents. The EZ TRANS team will assist you with customs declaration and complete the necessary procedures.
2. Does EZ TRANS support customs declaration?
Yes. We provide full customs declaration and clearance services, including HS code consultation, specialized inspections, and representation in dealings with authorities.
3. How can I track my order?
You can use the provided tracking number to monitor your shipment’s real-time status on EZ TRANS’s system or by visiting the tracking page of the respective carrier.
4. Are there any country restrictions for the service?
No. EZ TRANS has a global transportation network covering over 60 countries, offering diverse solutions in terms of timing and cost.
5. How long does it take to receive a quotation?
Just from 30 minutes to 2 working hours after you submit your request. In case you need more detailed consultation, our specialists will contact you directly to assist.
6. Does EZ TRANS provide cargo insurance?
Yes. We provide consultation and offer various insurance options suitable for the value and nature of your goods, ensuring you complete peace of mind throughout the transportation journey.
